FAQ

Answer: The minimum order quantity is 100 pieces with base plus cover.
Answer: The standard lead time is about 6-8 weeks.
Answer: The 850EMT will pick up the device that you point using the IR LED on the detector. The LCD display will tell you the product description and part number so you can check you are connected to the correct device.
Answer: There are two modes of IR and dependant on which mode the distance is: 1-15m and 5m or less.
Answer: The reliable range of VIGILANT Gen6 detectors are both ActivFire and FPANZ listed.
Answer: Tyco offers expert technical support over the phone in Australia and New Zealand during business hours. For help, simply call:
Australia: 1300 552 559 (Toll Free)
New Zealand: +64 (0)3 389 5096
Answer: For Australia customers, contact our customer service department at 1300 725 688 (toll free) or email tfppcustservice.au@tycofp.com. For New Zealand customers, please call 027 8388 827 or email robwood@tycoint.com.
Answer: Absolutely. Because our products are non-proprietary, you have the flexibility to choose any qualified technician. We advise you check they have completed a Tyco training course on the particular fire detection system you have. See more information here: www.tycofiredetection.com.au